Exhibitor manual
Information on booth setup and services, move in and move out access, and our official suppliers.
Quick links to: ​
General information​
Move in and move out information​
Catering
Official suppliers
Hotel and data bank alerts
Expresso by GES provides the full exhibitor manual for IMEX America
Key costs
Download key costs guide
Booth constructor checklist
Download checklist
Space only construction
The main booth constructor (EAC) will need to submit the booth design for approval in the IMEX portal by August 20 (August 13 for double storey).
Once the exhibitor has registered their main booth constructor, the booth constructor can sign in or create an IMEX account, and follow the on screen instructions to submit the design.
Booth construction
GES have created some Exhibit Ready Packages which offer great impact at an affordable price. For more information contact Brian Newman at GES: bnewman@thisisspiro.com
Move in and move out times
Move in times 
Saturday, October 5: 8am - 11:59pm
Sunday, October 6: 12am - 11:59pm
Monday, October 7: 12am - 8pm
Detailed target times and the target map will be available on GES Expresso. It is important that you take note of the target time for your specific booth. 
All displays and exhibits must be completed by Monday, October 7 at 8pm.
Note: there will be a penalty charge of $500.00 USD per hour for booths that are not complete by this time. 
Move out times 
Thursday, October 10: 5:30pm - 11:59pm
Friday October 11: 12am - 5pm
All freight carriers must be checked in by: 
Friday, October 11: 11am
All exhibits, booth materials, etc. to be removed by: 
Friday, October 11: 12pm
Access to the hall during move in and move out
Access to the exhibit hall for EACs/booth constructors
EACs and booth construction labor must present a daily wristband to access the exhibit hall during move in, show days and move out. No pre-registration needed.
Wristband collection points:
During move in and move out:
Security desk, Bayside Foyer, near the FedEx office
During show days:
Security desk, Bayside Foyer, near the FedEx office
or
IMEX Show Management Office, Bayside D (access from the pre-function foyer)
Exception: GES labor must collect a daily wristband from loading dock door 1-D.
EACs who need a name badge to access the exhibit hall during show days can ask their exhibitor (booth coordinator) to register them as booth support staff. The name badge can be presented at the exhibit hall entrance instead of the daily wristband.
The exhibit hall can only be accessed with a name badge or wristband. All exhibit hall entrances are staffed by security 24/7. 
Freight
All freight must be delivered to the GES advance warehouse to facilitate a smooth move in. Direct shipments to the venue will only be accepted on Monday October 7. You can find more information via Expresso by GES.
Clear aisles during move in 
To enable better movement of freight during move in, no-freight aisles will be marked with red tape. The marked areas must be kept clear of freight at all times. The position of the clear aisles will be communicated prior to the start of move in, and floorplans will be available.
Clean floor policy 
Due to the volume of crates, limited space for set up, and time needed to install aisle carpet, a clean floor policy will be enforced.
View further information here
Catering 
Catering is an exclusive service provided by the Mandalay Bay Exhibitor Services’ team. The exception to this rule is that sample size food and non-alcoholic beverages are permitted and must be pre-authorised by the venue.
See more information about catering from Mandalay Bay.
Download our catering summary to view venue exclusivity and pricing, order deadlines, information about custom orders, policies for food an non-alcoholic beverages and laws on alcohol.
Mandalay Bay dining options and concierge service 
If you are planning any client events at Mandalay Bay during the week of IMEX America, Mandalay Bay offers a dedicated one-stop-shop concierge service to assist with your booking needs, including dining options.
Official suppliers
Here’s a complete listing of our official suppliers for IMEX America, as well as information on unauthorized suppliers claiming to be acting on our behalf.
Official suppliers list:
| AV equipment | Show Gear Productions (exclusive) |
| Badging/Onsite Registration | Maritz Global Events |
| Booth construction | GES fairservices.net  |
| Catering | Mandalay Bay Convention Center (exclusive)  |
| Digital Information Kiosks | Cloudtouch  |
| Electricity | Mandalay Bay Convention Center |
| Floral decoration | Spring Valley Floral |
| General contractor | GES |
| Ground handler | PRA |
| Hard-wall booths/booth furnishings | GES |
| Hosted Buyer Lounge Furniture provider | CORT Events |
| Inspiration Hub Furniture provider | AFR Event Rentals |
| Insurance | Arc International |
| Internet | Mandalay Bay Convention Center  |
| Lanyards | pc/nametag |
| Mobile phone charging | Veloxity |
| NOOK Event Pods | The Deondo Company |
| Photography and video | Oscar & Associates |
| Shipping/storage domestic and international | GES |
| Staffing | HADCO Staffing Solutions   |
| Sustainability consultants | MeetGreen |
Official accommodation supplier 
Official accommodations supplier
Our official accommodations supplier is MGM Properties: Mandalay Bay, Luxor, Aria, Vdara and Park MGM. 
Hotel alert 
The above hotels are the only official IMEX accommodations blocks. You may be contacted by hotel discounters claiming to be associated with us. Many of these discounters are known to engage in fraudulent behavior, such as not providing the room described at the time of booking. Unfortunately, we won’t be able to help you if you book through a company not associated and promoted by us. We recommend you use our official accommodations block supplier. 
Data bank alert 
You may be contacted by data bank companies claiming to have information on IMEX participants. However, we do not give out or sell our buyer or exhibitor data. For an explanation of how we use your personal information, read our privacy policy. If you are contacted by anyone offering to sell data on IMEX participants, please report it to the IMEX Operations Team: operations@imexevents.com
Call: +44 (0) 1273 227311
Email: operations@imexevents.com
