Exhibitor manual

Information on booth setup and services, move in and move out access, and our official suppliers.

Important Information - Mandalay Bay Orders

For information on placing orders visit this page.


Exhibitor manual

Expresso by GES provides the full exhibitor manual for IMEX America.

Key costs

Download key costs guide

Stand Constructor Checklist

Download checklist

Space only construction

A stand design must be submitted for approval by August 29. Submit your design here.

Booth construction

GES have created some Exhibit Ready Packages which offer great impact at an affordable price. For more information contact Lavern Martinez at GES:

Move in times  
Saturday, October 14: 12:00am – 11:59pm 
Sunday, October 15: 12:00am – 11:59pm 
Monday, October 16: 12:00am – 8:00pm  

Detailed target times and the target map will be available on GES Expresso. It is important that you take note of the target time for your specific booth. 

All displays and exhibits must be completed by Monday, October 16 at 8:00pm. 

Note: there will be a penalty charge of $500.00 USD per hour for booths that are not complete by this time. 

Move out times  

Thursday, October 19: 5:30pm - 11:59pm 
Friday, October 20: 12:00am - 12:00pm 

All freight carriers must be checked in by:  

Friday, October 20: 11:00am 
All exhibits, booth materials, etc. to be removed by:  

Friday, October 20: 5:00pm

Access to the hall during move in and move out

Daily wrist bands can be collected from the Security desk, located in the Bayside Foyer, near the FedEx office. Exception: GES labor must collect a daily wrist band from loading dock door 1-D. No pre-registration is required.
Under no circumstances will anyone be allowed in the exhibit hall without a wrist band. All hall entrances will be manned by security staff 24 hours.  


All freight must be delivered to the GES advance warehouse to facilitate a smooth move in. Direct shipments to the venue will only be accepted on Monday October 16. You can find more information via Expresso by GES.

Clear aisles during move in  

To enable better movement of freight during move in, no freight aisles will be marked with red tape. The marked areas must be kept clear of freight at all times. The position of the clear aisles will be communicated prior to the start of move in, and floorplans will be available. 


Catering is an exclusive service provided by the Mandalay Bay Exhibitor Services’ team. The exception to this rule is that sample size food and non-alcoholic beverages are permitted and must be pre-authorised by the venue.

See more information about catering from Mandalay Bay.

Download our catering summary to view venue exclusivity and pricing, order deadlines, information about custom orders, policies for food an non-alcoholic beverages and laws on alcohol.

For information on placing orders visit this page.

Download catering summary

Mandalay Bay dining options and concierge service  

If you are planning any client events at Mandalay Bay during the week of IMEX America, Mandalay Bay offers a dedicated one-stop-shop concierge service to assist with your booking needs, including dining options.


Learn more about dining options and concierge service 

Official suppliers

Here’s a complete listing of our official suppliers for IMEX America, as well as information on unauthorized suppliers claiming to be acting on our behalf.

Official suppliers list:

AV equipment Show Gear Productions (exclusive)
Badging/Onsite Registration Maritz Global Events
Booth construction GES/ 
Catering Mandalay Bay Convention Center (exclusive) 
Daily Paper and Show Preview Ascend Integrated Media
Digital Information Kiosks Cloudtouch 
Electricity Mandalay Bay Convention Center
Floral decoration Spring Valley Floral
General contractor GES
Ground handler PRA
Hard-wall booths/booth furnishings GES
Hosted Buyer Lounge Furniture provider CORT Events
Inspiration Hub Furniture provider AFR Event Rentals
Insurance Arc International
Internet Mandalay Bay Convention Center 
Lanyards pc/nametag
Mobile phone charging Veloxity
NOOK Event Pods The Deondo Company
Photography and video Oscar & Associates
Shipping/storage domestic and international GES
Staffing HADCO Staffing Solutions  
Sustainability consultants MeetGreen

Official accommodation supplier 

Official accommodations supplier

Our official accommodations supplier is MGM Properties: Mandalay Bay, Luxor, Aria, Vdara and Park MGM.  

Hotel alert  

The above hotels are the only official IMEX accommodations blocks. You may be contacted by hotel discounters claiming to be associated with us. Many of these discounters are known to engage in fraudulent behavior, such as not providing the room described at the time of booking. Unfortunately, we won’t be able to help you if you book through a company not associated and promoted by us. We recommend you use our official accommodations block supplier.  
Data bank alert  

You may be contacted by data bank companies claiming to have information on IMEX participants. However, we do not give out or sell our buyer or exhibitor data. For an explanation of how we use your personal information, read our privacy policy. If you are contacted by anyone offering to sell data on IMEX participants, please report it to the IMEX Operations Team:
Any questions? Check our FAQs page or contact us: 

Call: +44 (0) 1273 227311
Laura Beattie
Laura Beattie
Operations Co-ordinator
Roger Lehner
Roger Lehner
Senior Operations & Sustainability Executive
Oliver Bailey
Oliver Bailey
User Experience
Alex Beattie
Alex Beattie
Operations Administrator
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