Accessibility at IMEX
Accessibility at IMEX
If you need accessibility assistance before the show, please contact our operations team at: operations@imexevents.com or by telephone +44 (0) 1273 224 958 (we’re based in the UK and our office hours are 9am - 5pm)
Who to contact during the show:
- At the IMEX Operations Office, located in Bayside D
- At the IMEX Information Counter, C4110
- By telephone +44 1273 224 958
Venue information
Americans with Disabilities Act (ADA)
IMEX America takes place in Bayside, Halls B-F at Mandalay Bay Convention Center. The Convention Center complies with all laws including the Americans with Disabilities Act and the Hearing Capacity Act of 1988.
There are accessible elevators available to all levels and to the east parking garage. Escalators are located between the main and upper lobbies servicing passenger movement between all levels.
If you require specific aids or services, please contact the IMEX operations team: operations@imexevents.com to discuss your requirements. These may include audio, mobile and visual assistance.
Wheelchair accessibility
The following areas include an accessible counter:
IMEX Information Counter
The following areas don't have an accessible counter, however, are open and can be accessed from the side:
The Hosted Buyer Lounge
Show Management Office
The Inspiration Hub
Exhibit Hall
The minimum aisle width in the hall is eight feet.
Exhibition booths with a raised floor of up to three inches will require an area with a bevelled edge or a ramp. For floors above three inches, only a ramp will be accepted. The minimum width for the bevelled area or the ramp is 36 inches.
We encourage booth builders to consider accessibility when designing the layout of their booth and furniture, however we do not audit this. Please ask the exhibitor for help if you require adjustments.
There are alternative catering options outside of the show floor.
Education areas
All IMEX Inspiration Hub education theaters are wheelchair accessible. There’s a ramp to the stage in the Ideas Theater. The other theaters do not have a raised stage. There’s a mixture of seating available, including stools and chairs with backs. If you have specific seating needs, please speak to the staff at the Inspiration Hub Welcome Desk.
We offer audience headphones for most of our sessions to help reduce background noise.
Translation and transcription
The Neu Project Resilience Space
The Neu Project Resilience Space powered by Google Xi and Hello! Destination Management is located at BF111 next to the Bayside E/F entrance. Open daily from 9:30am - 5:00pm.
Resilience spaces are designed to foster the physical, emotional, and mental well-being of attendees, providing tools and resources to manage fatigue, overwhelm and or sensory needs.
Design-wise, it’s a room that calms the senses and allows an individual the physical and mental space to decompress and step away from over-stimulating stimuli.
Quiet Lounge
There is a Quiet Lounge located outside the Hall next to the Bayside E/F entrance. You can find sound proofed Zen pods located here for quiet conversations and phone calls, plus charging stations. Open to all. Location BF112.
Transportation
Hosted buyer buses are not wheelchair accessible. If you require alternative transportation, please discuss this with your IMEX relationship manager or contact the hosted team at: hosted@imexevents.com, who will be happy to help.
The tram connecting Excalibur, Luxor and Mandalay Bay is wheelchair accessible.
Sensory information
Scents
Some areas of our event are lightly scented including the Inspiration Hub and Hosted Buyer Lounge. Please contact us if you require more information on: operations@imexevents.com
Flashing images
We don’t display flashing lights or images in any of our IMEX feature areas, such as the education areas. Video content shown on exhibitor booths may feature flashing images.Explore accessible routes from taxi and bus drop off
We're working in partnership with Sage Inclusion on our accessibility.
Frequently asked questions
- IS MANDALAY BAY CONVENTION CENTER AN ACCESSIBLE VENUE?
- IS THERE WHEELCHAIR OR MOBILITY SCOOTER HIRE?
- IS THERE ACCESSIBLE PARKING AT MANDALAY BAY CONVENTION CENTER?
- ARE ASSISTANCE DOGS WELCOME?
- WHERE ARE THE DISABLED TOILETS LOCATED?
- ARE THERE QUIET SPACES?
- CAN I REFILL MY WATER BOTTLE?
- ARE YOUR MENUS ACCESSIBLE?
- WHERE CAN I FIND MEDICAL ASSISTANCE?
- WHAT HAPPENS IN AN EMERGENCY?
- ARE ACCESSIBLE HOTEL ROOMS FOR HOSTED BUYERS AVAILABLE?
- WHAT SERVICES ARE NOT CURRENTLY ACCESSIBLE?
- MY QUESTION HAS NOT BEEN ANSWERED
- FEEDBACK
Call: +44 (0) 1273 227311
Email: operations@imexevents.com
